:root {
    --ink: #142231;
    --muted: #667486;
    --line: #dfe6e9;
    --canvas: #f3f6f6;
    --card: #ffffff;
    --navy: #102437;
    --navy-soft: #17364d;
    --green: #43ba86;
    --green-dark: #17835a;
    --green-pale: #e8f8f0;
    --amber: #d7922b;
    --amber-pale: #fff5df;
    --red: #c94b52;
    --red-pale: #fff0f1;
    --blue: #3178c6;
    --shadow: 0 16px 40px rgba(19, 39, 54, .07);
    --radius: 18px;
}

* { box-sizing: border-box; }
html { min-height: 100%; background: var(--canvas); }
body { margin: 0; min-height: 100vh; color: var(--ink); font-family: Inter, ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif; line-height: 1.45; }
a { color: var(--green-dark); text-decoration: none; }
button, input, textarea, select { font: inherit; }
button, a { -webkit-tap-highlight-color: transparent; }

.app-shell { min-height: 100vh; }
.sidebar { position: fixed; inset: 0 auto 0 0; z-index: 10; display: flex; width: 248px; flex-direction: column; padding: 26px 18px 20px; color: #fff; background: linear-gradient(180deg, var(--navy), #0b1b2a); }
.brand, .auth-brand { display: flex; align-items: center; gap: 12px; color: #fff; }
.brand { padding: 0 10px 26px; }
.brand-mark { display: grid; width: 48px; height: 48px; flex: 0 0 auto; place-items: center; }
.brand-mark img { display: block; width: 100%; height: 100%; object-fit: contain; filter: drop-shadow(0 8px 14px rgba(0, 0, 0, .2)); }
.brand strong, .auth-brand strong { display: block; font-size: 20px; line-height: 1; letter-spacing: -.5px; }
.brand small, .auth-brand small { display: block; margin-top: 5px; color: #77cda7; font-size: 9px; font-weight: 800; letter-spacing: 3px; }
.nav { display: grid; gap: 5px; }
.nav-link { display: flex; align-items: center; gap: 13px; min-height: 46px; padding: 0 13px; border-radius: 12px; color: #aebdca; font-size: 14px; font-weight: 650; transition: .18s ease; }
.nav-link > span { display: grid; width: 23px; place-items: center; color: #7e9aab; font-size: 19px; }
.nav-link:hover { color: #fff; background: rgba(255,255,255,.055); }
.nav-link.active { color: #fff; background: var(--navy-soft); box-shadow: inset 3px 0 var(--green); }
.nav-link.active > span { color: #69d6a6; }
.sidebar-status { display: flex; align-items: center; gap: 10px; margin-top: auto; padding: 14px 12px; border: 1px solid rgba(255,255,255,.08); border-radius: 13px; background: rgba(255,255,255,.035); }
.sidebar-status div { min-width: 0; }
.sidebar-status strong, .sidebar-status small { display: block; }
.sidebar-status strong { font-size: 12px; }
.sidebar-status small { margin-top: 2px; color: #8fa4b4; font-size: 10px; }
.status-dot { width: 9px; height: 9px; border-radius: 50%; background: var(--green); box-shadow: 0 0 0 5px rgba(67,186,134,.13); }
.logout-form { margin-top: 10px; }
.logout-form button { width: 100%; padding: 9px; border: 0; color: #8fa4b4; background: transparent; cursor: pointer; font-size: 12px; }
.logout-form button:hover { color: #fff; }

.main { min-height: 100vh; margin-left: 248px; }
.topbar { display: flex; min-height: 94px; align-items: center; justify-content: space-between; gap: 20px; padding: 18px 36px; border-bottom: 1px solid var(--line); background: rgba(255,255,255,.88); backdrop-filter: blur(10px); }
.topbar h1 { margin: 4px 0 0; font-size: 24px; line-height: 1.1; letter-spacing: -.7px; }
.eyebrow { color: var(--green-dark); font-size: 10px; font-weight: 850; letter-spacing: 1.7px; }
.topbar-account { display: flex; align-items: center; gap: 10px; color: var(--muted); font-size: 12px; }
.topbar-account i { display: grid; width: 36px; height: 36px; place-items: center; border-radius: 50%; color: #fff; background: var(--navy-soft); font-style: normal; font-weight: 800; }
.content { width: min(1500px, 100%); margin: 0 auto; padding: 32px 36px 60px; }
.page-heading { display: flex; align-items: flex-start; justify-content: space-between; gap: 24px; margin-bottom: 24px; }
.page-heading h2 { margin: 0 0 5px; font-size: 25px; letter-spacing: -.65px; }
.page-heading p { max-width: 760px; margin: 0; color: var(--muted); font-size: 14px; }
.live-pill, .count-pill { display: inline-flex; flex: 0 0 auto; align-items: center; gap: 8px; padding: 9px 13px; border-radius: 999px; font-size: 11px; font-weight: 750; }
.live-pill { color: var(--green-dark); background: var(--green-pale); }
.live-pill i { width: 7px; height: 7px; border-radius: 50%; background: var(--green); box-shadow: 0 0 0 4px rgba(67,186,134,.16); }
.count-pill { color: #536270; border: 1px solid var(--line); background: #fff; }

.flash { margin-bottom: 20px; padding: 13px 16px; border: 1px solid; border-radius: 12px; font-size: 13px; font-weight: 650; }
.flash.success { color: var(--green-dark); border-color: #bfe8d3; background: var(--green-pale); }
.flash.error { color: #983840; border-color: #f2c5c8; background: var(--red-pale); }

.kpi-grid { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 15px; margin-bottom: 18px; }
.kpi { min-width: 0; padding: 20px 21px; border: 1px solid var(--line); border-radius: var(--radius); background: var(--card); box-shadow: 0 8px 26px rgba(20,34,49,.035); }
.kpi > span, .kpi small { display: block; color: var(--muted); font-size: 11px; }
.kpi > span { font-weight: 750; text-transform: uppercase; letter-spacing: .6px; }
.kpi strong { display: block; margin: 8px 0 6px; font-size: 29px; line-height: 1; letter-spacing: -1px; }
.kpi small { color: #8d98a2; }
.card { margin-bottom: 18px; padding: 24px; border: 1px solid var(--line); border-radius: var(--radius); background: var(--card); box-shadow: 0 9px 32px rgba(20,34,49,.035); }
.card h2 { margin: 5px 0 0; font-size: 19px; letter-spacing: -.35px; }
.card h3 { margin: 16px 0 10px; font-size: 14px; }
.card-heading { display: flex; align-items: flex-start; justify-content: space-between; gap: 20px; margin-bottom: 20px; }
.card-heading > a { padding-top: 5px; font-size: 12px; font-weight: 750; }
.dashboard-grid { display: grid; grid-template-columns: minmax(0, 1.25fr) minmax(340px, .75fr); gap: 18px; }
.credit-card { color: #fff; border: 0; background: linear-gradient(135deg, #16374c, #102639 65%, #123d43); box-shadow: 0 18px 40px rgba(16,36,55,.16); }
.credit-card .eyebrow { color: #70d8aa; }
.credit-card .card-heading a { color: #a9d8c5; }
.credit-value { display: block; margin: 5px 0 16px; font-size: 38px; letter-spacing: -1.3px; }
.progress { height: 8px; overflow: hidden; border-radius: 999px; background: rgba(139,157,167,.2); }
.progress span { display: block; height: 100%; min-width: 0; border-radius: inherit; background: linear-gradient(90deg, #43ba86, #68d8a8); }
.progress.large { height: 11px; margin: 18px 0; background: #e9eef0; }
.credit-meta { display: flex; flex-wrap: wrap; gap: 12px 26px; margin-top: 14px; color: inherit; font-size: 11px; }
.credit-meta span { opacity: .75; }
.credit-meta b { margin-left: 4px; opacity: 1; }
.note { margin: 16px 0 0; color: var(--muted); font-size: 11px; line-height: 1.6; }
.credit-card .note { color: #a8bac4; }
.health-list { display: grid; gap: 13px; }
.health-list > div { display: flex; align-items: center; gap: 12px; }
.health-list i { width: 9px; height: 9px; flex: 0 0 auto; border-radius: 50%; }
.health-list i.ok { background: var(--green); box-shadow: 0 0 0 5px var(--green-pale); }
.health-list i.warn { background: var(--amber); box-shadow: 0 0 0 5px var(--amber-pale); }
.health-list b, .health-list small { display: block; }
.health-list b { font-size: 12px; }
.health-list small { margin-top: 2px; color: var(--muted); font-size: 10px; }

.table-wrap { width: 100%; overflow-x: auto; }
table { width: 100%; border-collapse: collapse; font-size: 12px; }
th { padding: 0 12px 11px; color: #82909b; text-align: left; white-space: nowrap; font-size: 9px; font-weight: 850; letter-spacing: .75px; text-transform: uppercase; }
td { padding: 14px 12px; border-top: 1px solid #edf0f1; vertical-align: middle; }
tbody tr:hover { background: #fbfcfc; }
td small { display: block; margin-top: 5px; color: #87939d; }
td small a { display: block; margin-top: 2px; }
.row-link { font-weight: 750; }
.badge { display: inline-flex; align-items: center; padding: 5px 8px; border-radius: 999px; color: #5e6a74; background: #eef2f3; font-size: 9px; font-weight: 850; letter-spacing: .3px; text-transform: uppercase; }
.badge.completed, .badge.answered, .badge.info { color: var(--green-dark); background: var(--green-pale); }
.badge.failed, .badge.error { color: #a43b43; background: var(--red-pale); }
.badge.busy, .badge.warning { color: #9a681f; background: var(--amber-pale); }
.badge.incoming { color: #306fa9; background: #e8f2fc; }
.badge.lead { color: #496579; background: #eaf0f4; }
.badge.request-type { color: #305b74; background: #e8f3f8; white-space: nowrap; }
.badge.priority-low { color: #637382; background: #edf1f3; }
.badge.priority-normal { color: #306fa9; background: #e8f2fc; }
.badge.priority-high { color: #9a681f; background: var(--amber-pale); }
.badge.priority-urgent { color: #a53333; background: #fdeaea; }
.badge.mood-positive { color: #24704d; background: var(--green-pale); }
.badge.mood-neutral { color: #637382; background: #edf1f3; }
.badge.mood-concerned { color: #8b641d; background: var(--amber-pale); }
.badge.mood-frustrated, .badge.mood-upset, .badge.mood-urgent { color: #9e3434; background: #fdeaea; }
.badge.readonly { color: #574aa3; background: #eeebff; }
.summary-cell { min-width: 300px; max-width: 520px; }
.lead-table td:first-child { min-width: 165px; }

.quality-grid { display: grid; grid-template-columns: repeat(6, minmax(0, 1fr)); gap: 12px; margin: -7px 0 22px; }
.quality-kpi { padding: 17px 18px; border: 1px solid var(--line); border-radius: 16px; background: rgba(255, 255, 255, .78); }
.quality-kpi span, .quality-kpi small { display: block; color: var(--muted); font-size: 12px; }
.quality-kpi strong { display: block; margin: 6px 0 3px; color: var(--navy); font-size: 23px; }
.quality-kpi a { color: var(--green-dark); }

.request-detail-grid { display: grid; grid-template-columns: minmax(0, 1.55fr) minmax(320px, .75fr); gap: 20px; align-items: start; }
.request-main h2 { margin-bottom: 15px; }
.contact-actions { display: flex; flex-wrap: wrap; gap: 9px; margin-bottom: 24px; }
.btn.whatsapp { color: #fff; background: #1e9e58; box-shadow: 0 8px 20px rgba(30, 158, 88, .18); }
.request-summary { padding: 20px; border-radius: 16px; background: #f3f7f8; }
.request-summary p { margin: 8px 0 0; color: var(--navy); line-height: 1.65; }
.request-facts { display: grid; grid-template-columns: 1fr 1fr; gap: 0 20px; margin-top: 15px; }
.request-facts dd small { display: block; margin-top: 4px; color: var(--muted); font-size: 11px; }
.external-calendar { display: inline-block; margin-top: 18px; }
.workflow-card { position: sticky; top: 20px; }

.knowledge-gaps-card { margin: 20px 0; }
.gap-list { display: grid; gap: 10px; }
.gap-list article { display: flex; justify-content: space-between; gap: 18px; align-items: center; padding: 15px 0; border-top: 1px solid var(--line); }
.gap-list article:first-child { border-top: 0; }
.gap-list strong, .gap-list small { display: block; }
.gap-list small { margin-top: 4px; color: var(--muted); }

.empty { display: grid; min-height: 150px; place-content: center; gap: 5px; color: var(--muted); text-align: center; }
.empty strong { color: var(--ink); font-size: 15px; }
.empty span { font-size: 12px; }
.empty.warning { min-height: 120px; border: 1px dashed #e4c78b; border-radius: 14px; background: #fffaf0; }
.back-link { display: inline-block; margin-bottom: 8px; color: var(--muted); font-size: 12px; font-weight: 650; }
.detail-grid, .cost-grid, .system-grid, .settings-grid, .knowledge-grid { display: grid; gap: 18px; }
.detail-grid { grid-template-columns: .8fr 1.2fr; }
.cost-grid { grid-template-columns: 1.2fr .8fr; }
.system-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.settings-grid { grid-template-columns: minmax(0, 1.25fr) minmax(320px, .75fr); }
.knowledge-grid { grid-template-columns: minmax(0, 1.35fr) minmax(310px, .65fr); }
.facts { margin: 18px 0 0; }
.facts div { display: flex; justify-content: space-between; gap: 20px; padding: 10px 0; border-top: 1px solid #edf0f1; }
.facts dt { color: var(--muted); font-size: 11px; }
.facts dd { margin: 0; font-size: 11px; font-weight: 750; text-align: right; }
.summary-text { margin: 17px 0 0; white-space: pre-wrap; color: #445361; font-size: 13px; line-height: 1.7; }
.timeline { display: grid; gap: 0; }
.timeline > div { position: relative; display: flex; gap: 14px; min-height: 52px; }
.timeline > div::before { position: absolute; top: 17px; bottom: -2px; left: 5px; width: 1px; background: var(--line); content: ""; }
.timeline > div:last-child::before { display: none; }
.timeline i { position: relative; z-index: 1; width: 11px; height: 11px; flex: 0 0 auto; margin-top: 4px; border: 3px solid #d9f3e6; border-radius: 50%; background: var(--green); box-sizing: content-box; }
.timeline b, .timeline small { display: block; }
.timeline b { font-size: 12px; }
.timeline small { margin-top: 3px; color: var(--muted); font-size: 10px; }

.form-stack { display: grid; gap: 15px; }
.form-stack.compact { margin-top: 18px; gap: 12px; }
label { display: grid; gap: 6px; color: #4b5a66; font-size: 11px; font-weight: 750; }
label small { color: #85919b; font-size: 10px; font-weight: 450; }
input, textarea, select { width: 100%; border: 1px solid #d7dfe3; border-radius: 10px; outline: none; color: var(--ink); background: #fff; transition: border .15s, box-shadow .15s; }
input, select { min-height: 42px; padding: 0 12px; }
textarea { padding: 11px 12px; resize: vertical; }
input:focus, textarea:focus, select:focus { border-color: #6bcda4; box-shadow: 0 0 0 3px rgba(67,186,134,.12); }
.btn { display: inline-flex; min-height: 42px; align-items: center; justify-content: center; padding: 0 16px; border: 1px solid transparent; border-radius: 11px; cursor: pointer; font-size: 11px; font-weight: 800; }
.btn.primary { color: #fff; background: var(--green-dark); box-shadow: 0 8px 18px rgba(23,131,90,.17); }
.btn.primary:hover { background: #116e4b; }
.btn.secondary { color: #384d5d; border-color: #cfd9de; background: #fff; }
.inline-form { display: flex; min-width: 180px; gap: 6px; }
.inline-form select { min-height: 34px; padding: 0 7px; font-size: 10px; }
.inline-form button { border: 0; color: var(--green-dark); background: transparent; cursor: pointer; font-size: 10px; font-weight: 800; }
.inline-money { display: flex; gap: 9px; margin-top: 16px; }
.inline-money label { display: flex; align-items: center; width: 180px; padding-left: 12px; border: 1px solid #d7dfe3; border-radius: 11px; color: var(--muted); font-size: 16px; }
.inline-money input { border: 0; box-shadow: none; }
hr { margin: 24px 0; border: 0; border-top: 1px solid var(--line); }
details { margin-top: 18px; border-top: 1px solid var(--line); }
summary { padding: 16px 0 0; cursor: pointer; color: var(--green-dark); font-size: 11px; font-weight: 800; }

.brand-list { display: grid; gap: 12px; margin-top: 18px; }
.brand-list > div { display: flex; align-items: center; gap: 11px; padding: 10px; border-radius: 12px; background: #f7f9f9; }
.brand-mini { display: grid; width: 34px; height: 34px; flex: 0 0 auto; place-items: center; border-radius: 10px; color: #fff; background: var(--navy-soft); font-size: 12px; font-weight: 850; }
.brand-list b, .brand-list small { display: block; }
.brand-list b { font-size: 11px; }
.brand-list small { margin-top: 2px; color: var(--muted); font-size: 9px; }
.entry-list { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 12px; }
.entry-list article { padding: 18px; border: 1px solid #e5eaec; border-radius: 14px; background: #fcfdfd; }
.entry-list article > div { display: flex; flex-wrap: wrap; gap: 6px; }
.entry-list h3 { margin: 13px 0 7px; font-size: 14px; }
.entry-list p { margin: 0; color: var(--muted); font-size: 11px; line-height: 1.65; }
.entry-list footer { display: flex; align-items: center; justify-content: space-between; gap: 14px; margin-top: 15px; padding-top: 12px; border-top: 1px solid #e9edef; }
.entry-list footer small { color: #8a969e; font-size: 9px; }
.danger-link { padding: 0; border: 0; color: var(--red); background: none; cursor: pointer; font-size: 9px; font-weight: 750; }

.balance-panel > strong { display: block; margin-top: 9px; font-size: 42px; letter-spacing: -1.5px; }
.balance-panel .credit-meta { color: var(--ink); }
.bar-chart { display: flex; height: 190px; align-items: end; gap: 5px; overflow-x: auto; padding: 10px 3px 0; border-bottom: 1px solid var(--line); }
.bar-chart > div { display: grid; min-width: 16px; height: 100%; flex: 1 0 16px; grid-template-rows: 1fr 20px; align-items: end; gap: 5px; }
.bar-chart span { display: block; width: 100%; min-height: 4px; border-radius: 4px 4px 0 0; background: linear-gradient(180deg, #58c996, #299b6c); }
.bar-chart small { color: #94a0a8; text-align: center; font-size: 8px; }
.model-card { align-self: start; color: #fff; border: 0; background: linear-gradient(145deg, #17364d, #0f2639); }
.model-card .eyebrow { color: #70d8aa; }
.model-card .facts div { border-color: rgba(255,255,255,.1); }
.model-card .facts dt, .model-card .note { color: #9eb2be; }

.check-grid { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 12px; margin-bottom: 18px; }
.check-card { display: flex; min-height: 120px; gap: 12px; padding: 18px; border: 1px solid var(--line); border-radius: 15px; background: #fff; }
.check-card > i { display: grid; width: 29px; height: 29px; flex: 0 0 auto; place-items: center; border-radius: 50%; font-style: normal; font-size: 12px; font-weight: 900; }
.check-card.ok > i { color: var(--green-dark); background: var(--green-pale); }
.check-card.warn > i { color: #98661c; background: var(--amber-pale); }
.check-card h3 { margin: 3px 0 5px; font-size: 12px; }
.check-card p { margin: 0; color: var(--muted); font-size: 10px; line-height: 1.5; }
.security-list { display: grid; gap: 10px; margin: 17px 0 0; padding: 0; list-style: none; }
.security-list li { position: relative; padding-left: 22px; color: #53616d; font-size: 11px; }
.security-list li::before { position: absolute; left: 0; color: var(--green-dark); content: "✓"; font-weight: 900; }

.auth-body { display: grid; min-height: 100vh; place-items: center; padding: 24px; background: radial-gradient(circle at 20% 10%, rgba(67,186,134,.11), transparent 33%), linear-gradient(145deg, #102639, #091927); }
.auth-shell { width: min(440px, 100%); }
.auth-brand { justify-content: center; margin-bottom: 24px; }
.auth-card { padding: 32px; border: 1px solid rgba(255,255,255,.7); border-radius: 22px; background: #fff; box-shadow: 0 30px 70px rgba(0,0,0,.22); }
.auth-card h1 { margin: 8px 0 7px; font-size: 25px; letter-spacing: -.7px; }
.auth-card > p { margin: 0 0 22px; color: var(--muted); font-size: 12px; }
.auth-card .btn { width: 100%; margin-top: 4px; }
.auth-foot { margin: 17px 0 0; color: #8299a9; text-align: center; font-size: 9px; letter-spacing: .4px; }

@media (max-width: 1150px) {
    .kpi-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .quality-grid { grid-template-columns: repeat(3, minmax(0, 1fr)); }
    .check-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .dashboard-grid, .knowledge-grid { grid-template-columns: 1fr; }
    .request-detail-grid { grid-template-columns: 1fr; }
    .workflow-card { position: static; }
}

@media (max-width: 820px) {
    .sidebar { position: static; width: 100%; min-height: auto; padding: 14px; }
    .brand { padding: 0 4px 13px; }
    .nav { display: flex; overflow-x: auto; padding-bottom: 4px; }
    .nav-link { min-width: max-content; min-height: 40px; padding: 0 11px; }
    .nav-link.active { box-shadow: inset 0 -3px var(--green); }
    .sidebar-status, .logout-form { display: none; }
    .main { margin-left: 0; }
    .topbar { min-height: 76px; padding: 15px 20px; }
    .topbar-account span { display: none; }
    .content { padding: 24px 18px 48px; }
    .detail-grid, .cost-grid, .system-grid, .settings-grid { grid-template-columns: 1fr; }
    .entry-list { grid-template-columns: 1fr; }
}

@media (max-width: 560px) {
    .kpi-grid, .check-grid { grid-template-columns: 1fr 1fr; gap: 9px; }
    .quality-grid { grid-template-columns: 1fr 1fr; }
    .request-facts { grid-template-columns: 1fr; }
    .gap-list article { align-items: stretch; flex-direction: column; }
    .kpi { padding: 16px; }
    .kpi strong { font-size: 24px; }
    .card { padding: 19px; border-radius: 15px; }
    .page-heading { align-items: flex-start; }
    .page-heading h2 { font-size: 21px; }
    .live-pill { display: none; }
    .count-pill { max-width: 140px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
    .topbar h1 { font-size: 20px; }
    .topbar { padding: 14px 18px; }
    .inline-money { align-items: stretch; flex-direction: column; }
    .inline-money label { width: 100%; }
    .auth-card { padding: 25px 21px; }
}